Privacy Policy

Effective Date: 2025-01-01

1. Introduction

MonitorMonk ("Company," "we," "us," or "our") respects your privacy and is committed to protecting personal data in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.

2. Data Controller Information

For the purpose of GDPR, MonitorMonk is the Data Controller responsible for processing personal data. If you have any questions, you can contact us at:

Email: [email protected]

3. What Personal Data We Collect

We collect the following types of personal data:

  • Account Information: Email, Name.
  • Billing Information: If you purchase a paid plan, our payment provider -Stripe- will collect Payment details, and transaction records.
  • Usage Data: We use Smartlook and Mixpanel to track usage analytics, browser type, device information, session activity.
  • Customer Support Data: Correspondence, issue reports, and feedback.
  • Marketing Data: Preferences, survey responses, cookies, and tracking technologies.

4. How We Collect Data

We collect personal data through:

  • Direct interactions: Account sign-ups, customer support inquiries, and user input.
  • Automated technologies: Cookies, analytics, and tracking tools.
  • Third-party sources: Payment processors, invoicing software, and business partners.

5. Legal Basis for Processing Data

Under GDPR, we process your data based on:

  • Contractual Necessity: To provide and maintain our SaaS services.
  • Legitimate Interest: To improve services, prevent fraud, and enhance security.
  • Consent: For marketing communications and optional tracking.
  • Legal Obligation: When required by law.

6. How We Use Personal Data

We use personal data to:

  • Provide and manage your account.
  • Process transactions and payments.
  • Improve our services and develop new features.
  • Send product updates, newsletters, and promotions (with consent).
  • Ensure security, prevent fraud, and comply with legal obligations.

7. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce agreements. When no longer required, data is securely deleted or anonymized.

8. Sharing and Transfers of Data

We may share your data with:

  • Service Providers: Hosting providers, payment processors, analytics tools.
  • Business Partners: Integrations.
  • Legal Authorities: When required by law or to enforce our policies.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request copies of your data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request data deletion (“Right to be Forgotten”).
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Request a copy of your data in a structured format.
  • Right to Object: Opt-out of certain data processing activities.
  • Rights in Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing (including profiling) if it produces legal effects or significantly affects you. If such processing occurs, you may:
    • Request human intervention in the decision-making process.
    • Express your viewpoint and challenge the decision.
    • Obtain an explanation of how the decision was made.
To exercise these rights, contact [email protected].

10. Cookies and Tracking Technologies

We use cookies and tracking tools to:

  • Enhance website functionality.
  • Analyze user behavior.
  • Provide personalized experiences. You can manage cookie preferences through browser settings or opt-out via our Cookie Policy

11. Data Security Measures

We implement security measures to protect your data, including:

  • Encryption: Secure data transmission and storage.
  • Access Controls: Role-based access, multi-factor authentication.

12. Data Breach Notification

In case of a data breach, we will notify affected users and authorities within 72 hours if required by GDPR.

13. Third-Party Services and Integrations

Our SaaS integrates with third-party tools (Stripe, Smartlook, Google Analytics). Each provider has its own privacy policy, and we encourage you to review them.

14. Updates to This Privacy Policy

We may update this policy from time to time. We will notify you via email or in-app notifications about significant changes.

15. Contact Us

For privacy-related inquiries, contact us at:
Email: [email protected]